Systems & Processes

Our Business Consultancy experts can offer you a range of packages to help you refine your internal systems and processes.


Banking & merchant facility review & recommendations

Our experienced business consultants will complete a review of your current transactional and loan banking facilities including costs, structures and limits.

  • Transaction accounts: Summary of costs and recommendation of alternative account options, interest bearing options
  • Financing arrangements: Recommendations regarding opportunities to consolidate, review interest rates and fees, options to consider for future financing

We provide training and recommendations for internal management and establishment of financing arrangements.

  • Things to consider, key questions to ask your lender, commonly used risk options etc
  • Term debt, leasing, equipment finance

Review and recommendations of merchant facility (EFTPOS) arrangements & merchant terminals including:

  • Costs
  • Reliability
  • Integration with practice software
  • Medicare claiming, Private Health Fund claiming

Packages starting from: $300


IT Reviews

A comprehensive review of current systems with written recommendations.

  • Review all current hardware and software options being used by the practice and the performance of these
  • Internal networks vs terminal servers vs cloud based options
  • ROI analysis
  • Review data security measures and policies
  • Bring in IT provider to review recommendations and quote on new equipment
  • Recommendations around cyber insurance options to consider

Package: $1,200 + Travel and Accommodation


Human Resources Packages

We can review you current HR systems & processes and provide recommendations on the following key areas:

  • Staffing contracts.
  • Review employment contracts to ensure compliance with Fair Work Awards
  • Wages costs, including consistency month to month
  • Annualised salary vs overtime
  • Review and recommendations for Job Descriptions for staff and managers
  • For large numbers of staff, training and templates provided for analysis of salary against the award rates for internal use

Package: $1,200


Employment contract templates package:

  • Annualised Salary Contracts
  • Award wage Contracts
  • Current Awards
  • Pay Rate Summary
  • Ready Reckoner pay rate check for annualised salaries.
  • Letter of Offer
  • Fair Work Letter
  • Super Choice
  • Pay Details
  • Job Description Package

Packages starting from: $500

Further HR related services available include:

  • Setting KPIs for staff
  • Linked to business and performance targets
  • Performance review structure
  • Development of staff induction manuals
  • HR investigations with specialist HR Adviser to conduct independent workplace reviews or Industrial Relations issues

GP Recruitment – Resource package and information.

Our registrar recruitment and contracts training will help you in:

  • Getting the most from your registrars – services for your patients and $ for your practice
  • Give an overview of how we do training for our registrars and why we have such a high return rate
  • Understanding the National Minimum Terms and Conditions (NMTCs) and preparation of contracts
  • Understanding employment requirements for registrars
  • Raising your practice profile to attract quality registrars

Package Price: $600

Workers compensation

A training and resource package to make this Workers compensation easy.

  • Training for GPs, Management and Staff regarding scheduling and billing practices for workers compensation patients.
  • Building relationships with employers and insurers to improve the process for all involved.
  • Identification of what insurers and employers are looking for / expect from a treating GP
  • Tracking claims progress and prevention of arrears
  • Resources provided include a presentation for GPs so this can be revisited internally as required, report templates and examples
  • Additional support available at fee for service

The schedule and presentation times are flexible. This will consist of:

  • 3 hours training with Practice Manager / Management team
  • 1 hour with GP’s regarding billing opportunities and working effectively with the patient and the employer. 2 sessions provided to capture more of you GPs at more convenient times.
  • 1-2 hours with staff regarding co-ordination of care including checking certificates of capacity and booking follow up appointments. This time can be directed to managers or GPs if you prefer.

Package, $3,000 + Travel and Accommodation


For further information on these packages or any other business consultancy services, please get in touch by email or phone either Richard Sykes – 0499888109 or Jane Bagshaw – 0499772079